DESCRIPTION
The R20 is the perfect fit for many riders around the world, ‘not too big but big enough’. Whether you need to carry a 13” laptop plus everyday essentials on your daily commute or tools, waterproofs and hydration for an off-road adventure, the R20 is the master of versatility and the king of super-tough and reliable backpacks.
~ The Quadloc-lite harness transfers weight from the shoulders to the chest and body, giving all-day riding comfort.
~ The innovative harness is angled away from under the arms giving total freedom of movement.
~ Once the harness is size-set simply click-in, click-out, no need to re-adjust.
~ The main compartment with YKK water-resistant zip opens fully to provide flexible storage space that includes a zipped mesh pocket for small loose items.
~ A zipped side/front pocket gives separate storage for easy-access items.
~ An optional waist strap is included for the extra demands of riding off-road.
~ Reflective panels on the front and reflective print on the rear add a level of safety for night riding.
~ Four compression straps keep the load stable even in off-road conditions.
~ The inner sleeve pocket with compression strap is compatible with a hydration reservoir and/or a back protector.
~ Add additional waterproof storage with hook-on points for a US-Drypack.
~ 420D nylon rip-stop construction.
~ 1000D Cordura on base and harness.
~ Reflective panels on harness.
~ Reflective print on rear.
~ Hypalon abrasion resistant reinforcement.
~ Superspace 5mm airspace fabric.
~ YKK water resistant zips.
~ HydraPak & Back Protector compatible.
~ DIMENSIONS: 470(h) x 280(w) x 150(d) mm
~ VOLUME: 20 Litres
~ WEIGHT: 1150g
SHIPPING
SHIPPING
Shipping & Delivery
Here’s what to expect when ordering motorcycle parts, accessories and riding gear from Motozone.
Where your order ships from
Orders may be dispatched from Auckland, Hamilton, Kihikihi, New Plymouth or Christchurch, depending on where your items are available.
Where possible, we’ll ship from the closest location with stock available.
Your order may arrive in more than one parcel if items are dispatched from different warehouses. These parcels may arrive on different days.
New Zealand shipping
Orders over $199 qualify for FREE standard shipping throughout New Zealand, including rural addresses.
For orders of $199 or less:
~ Urban delivery: $9.99
~ Rural delivery: $15.99
Priority Dispatch: $25.99
Keen to get your order out the door sooner? Jump the processing queue with Priority Dispatch.
For $25.99, we’ll prioritise processing your order ahead of standard orders to get it ready for dispatch sooner.
Priority Dispatch is about how quickly we process your order. It is not an express courier service and does not guarantee overnight delivery or a particular arrival date. Once dispatched, normal courier delivery times apply.
Dispatch remains subject to stock availability and the operating hours of the warehouse supplying your items.
Free standard shipping on orders over $199 does not include the optional Priority Dispatch fee.
New Zealand delivery times
Delivery is often overnight after dispatch, but please allow 2–3 working days, depending on the dispatch location and destination.
For rural addresses, please allow a couple of extra working days.
The time and day you place your order, along with stock availability, can affect when it’s dispatched. Delivery estimates are from dispatch, rather than the time you place your order.
Want your order delivered to work? No problem. Enter your workplace name and full delivery address at checkout.
Australia shipping
Orders over $199 qualify for FREE standard shipping to Australia.
For orders of $199 or less:
~ Delivery: $25.99
Please allow approximately 5–10 working days after dispatch for delivery.
All prices and shipping thresholds shown on this page are in New Zealand dollars (NZD).
Need your order by a certain date?
If you’re ordering for a ride, event or trip, contact us before placing your order. We can check stock availability and expected dispatch timing to help you plan.
Delivery times are estimates and may be affected by weekends, public holidays and courier delays.
Missing an item or waiting on a parcel?
If part of your order arrives first, the remaining items may be travelling separately from another warehouse.
If you’re unsure, or your delivery is taking longer than expected, email contact@motozone.co.nz with your order number and we’ll help track it down.
RETURNS
RETURNS
Returns & Exchanges
Wrong size or changed your mind? No worries at all, we’re happy to help arrange an exchange or return.
Eligible goods purchased from Motozone can be returned within 30 days of receipt for a refund or exchange.
Return conditions
For change-of-mind returns and size exchanges, goods must be:
~ New, unused and unaltered
~ Not previously installed
~ In a sellable condition with all original packaging, tags and included accessories
~ Returned with the manufacturer’s original packaging intact, not torn, ripped or otherwise damaged
Please try riding gear on indoors and open packaging carefully. Keep everything until you’re happy with the fit.
Special-order items that turn out to be an incorrect fit are excluded from our change-of-mind returns policy. Unsure about fitment? Contact us before ordering so we can help.
How to get started
Email contact@motozone.co.nz with:
~ Your order or invoice number
~ The item(s) you’d like to return
~ The reason for returning them
~ Whether you’d prefer an exchange or refund
~ The replacement size or style you’d like, if exchanging
We’ll email you the correct form and instructions for sending your items back to Motozone Kihikihi.
Option 1: Exchange
Send your item(s) back with the completed Exchange Form, letting us know the size or style you’d like instead.
Once we receive them and check they meet the return conditions, we’ll send out your replacement freight free you just cover the cost of getting the original item(s) back to us.
Exchanges are subject to availability. If there’s a price difference, we’ll arrange this with you before sending your replacement.
Option 2: Return for a refund
Send your item(s) back with the completed Returns Form.
Once they arrive and we’ve checked they meet the return conditions, we’ll process your refund. Please allow additional time for your payment provider to make the funds available.
For change-of-mind returns, original freight charges are non-refundable, and you cover the cost of return shipping.
Want it faster?
If you’re keen to get your replacement sooner, place a new order on our website, then send the original item(s) back with the completed Returns Form.
Once your return arrives and meets the return conditions, we’ll refund the returned item(s) from your original order. Your new order is separate and normal shipping charges apply.
Sending your parcel
Pack your items securely inside a separate outer bag or box to protect the goods and the manufacturer’s original packaging.
Please don’t attach courier labels or tape directly to the manufacturer’s packaging, including boot boxes and helmet boxes. For change-of-mind returns and size exchanges, this packaging must arrive intact, without tears, rips or other damage.
Include your completed Exchange Form or Returns Form inside the parcel so we can identify your return and process it promptly.
We recommend using tracked shipping and keeping your tracking details.
You can book your return shipping here:
Book a parcel with NZ Post
Faulty, damaged or incorrect items
If your item arrives damaged, develops a fault or isn’t what you ordered, please contact us with your order number and details of the problem. Include photos where helpful.
We’ll work with you to arrange the appropriate next steps, including any applicable return shipping arrangements.
The change-of-mind conditions above: including the 30-day limit, unused condition, original packaging requirements and freight exclusions: do not limit your rights under the Consumer Guarantees Act 1993.
Need a hand? Email contact@motozone.co.nz and we’ll help you get it sorted.