BILTWELL MURDOCK PULLBACK RISER 10" [BLACK]

Shipping & Delivery

Here’s what to expect when ordering motorcycle parts, accessories and riding gear from Motozone.

Where your order ships from

Orders may be dispatched from Auckland, Hamilton, Kihikihi, New Plymouth or Christchurch, depending on where your items are available.

Where possible, we’ll ship from the closest location with stock available.

Your order may arrive in more than one parcel if items are dispatched from different warehouses. These parcels may arrive on different days.

New Zealand shipping

Orders over $199 qualify for FREE standard shipping throughout New Zealand, including rural addresses.

For orders of $199 or less:

~ Urban delivery: $9.99
~ Rural delivery: $15.99

Priority Dispatch: $25.99

Keen to get your order out the door sooner? Jump the processing queue with Priority Dispatch.

For $25.99, we’ll prioritise processing your order ahead of standard orders to get it ready for dispatch sooner.

Priority Dispatch is about how quickly we process your order. It is not an express courier service and does not guarantee overnight delivery or a particular arrival date. Once dispatched, normal courier delivery times apply.

Dispatch remains subject to stock availability and the operating hours of the warehouse supplying your items.

Free standard shipping on orders over $199 does not include the optional Priority Dispatch fee.

New Zealand delivery times

Delivery is often overnight after dispatch, but please allow 2–3 working days, depending on the dispatch location and destination.

For rural addresses, please allow a couple of extra working days.

The time and day you place your order, along with stock availability, can affect when it’s dispatched. Delivery estimates are from dispatch, rather than the time you place your order.

Want your order delivered to work? No problem. Enter your workplace name and full delivery address at checkout.

Australia shipping

Orders over $199 qualify for FREE standard shipping to Australia.

For orders of $199 or less:

~ Delivery: $25.99

Please allow approximately 5–10 working days after dispatch for delivery.

All prices and shipping thresholds shown on this page are in New Zealand dollars (NZD).

Need your order by a certain date?

If you’re ordering for a ride, event or trip, contact us before placing your order. We can check stock availability and expected dispatch timing to help you plan.

Delivery times are estimates and may be affected by weekends, public holidays and courier delays.

Missing an item or waiting on a parcel?

If part of your order arrives first, the remaining items may be travelling separately from another warehouse.

If you’re unsure, or your delivery is taking longer than expected, email contact@motozone.co.nz with your order number and we’ll help track it down.

Returns & Exchanges

Wrong size or changed your mind? No worries at all, we’re happy to help arrange an exchange or return.

Eligible goods purchased from Motozone can be returned within 30 days of receipt for a refund or exchange.

Return conditions

For change-of-mind returns and size exchanges, goods must be:

~ New, unused and unaltered
~ Not previously installed
~ In a sellable condition with all original packaging, tags and included accessories
~ Returned with the manufacturer’s original packaging intact, not torn, ripped or otherwise damaged

Please try riding gear on indoors and open packaging carefully. Keep everything until you’re happy with the fit.

Special-order items that turn out to be an incorrect fit are excluded from our change-of-mind returns policy. Unsure about fitment? Contact us before ordering so we can help.

How to get started

Email contact@motozone.co.nz with:

~ Your order or invoice number
~ The item(s) you’d like to return
~ The reason for returning them
~ Whether you’d prefer an exchange or refund
~ The replacement size or style you’d like, if exchanging

We’ll email you the correct form and instructions for sending your items back to Motozone Kihikihi.

Option 1: Exchange

Send your item(s) back with the completed Exchange Form, letting us know the size or style you’d like instead.

Once we receive them and check they meet the return conditions, we’ll send out your replacement freight free you just cover the cost of getting the original item(s) back to us.

Exchanges are subject to availability. If there’s a price difference, we’ll arrange this with you before sending your replacement.

Option 2: Return for a refund

Send your item(s) back with the completed Returns Form.

Once they arrive and we’ve checked they meet the return conditions, we’ll process your refund. Please allow additional time for your payment provider to make the funds available.

For change-of-mind returns, original freight charges are non-refundable, and you cover the cost of return shipping.

Want it faster?

If you’re keen to get your replacement sooner, place a new order on our website, then send the original item(s) back with the completed Returns Form.

Once your return arrives and meets the return conditions, we’ll refund the returned item(s) from your original order. Your new order is separate and normal shipping charges apply.

Sending your parcel

Pack your items securely inside a separate outer bag or box to protect the goods and the manufacturer’s original packaging.

Please don’t attach courier labels or tape directly to the manufacturer’s packaging, including boot boxes and helmet boxes. For change-of-mind returns and size exchanges, this packaging must arrive intact, without tears, rips or other damage.

Include your completed Exchange Form or Returns Form inside the parcel so we can identify your return and process it promptly.

We recommend using tracked shipping and keeping your tracking details.

You can book your return shipping here:
Book a parcel with NZ Post

Faulty, damaged or incorrect items

If your item arrives damaged, develops a fault or isn’t what you ordered, please contact us with your order number and details of the problem. Include photos where helpful.

We’ll work with you to arrange the appropriate next steps, including any applicable return shipping arrangements.

The change-of-mind conditions above: including the 30-day limit, unused condition, original packaging requirements and freight exclusions: do not limit your rights under the Consumer Guarantees Act 1993.

Need a hand? Email contact@motozone.co.nz and we’ll help you get it sorted.