Alpinestars SM3 Replacement Youth Cheek Pad Set - Gray

Orders can be shipped from either Auckland, Hamilton, Kihikihi, New Plymouth, Wellington or Christchurch warehouses. Depending on the location of items you have ordered, Motozone will ship your purchase from the closest location where possible.

New Zealand
Free shipping on order over $199.00.

For orders under $199.00, shipping throughout New Zealand is $9.99 for Urban and $15.99 for Rural Shipping.

In most cases shipping is overnight however it can take 2-3 days depending on time/day the order was placed. If delivery is to a rural address please allow a couple of extra days. We can ship to your place of work!

Australia
Free shipping on order over $199.00.

For orders under $199.00, shipping throughout Australia is $25.99

Delivery takes approx. 5-10 days delivery.

Returns & Exchanges

Wrong size or changed your mind? No worries at all, we’re happy to help arrange an exchange or return.

Eligible goods purchased from Motozone can be returned within 30 days of receipt for a refund or exchange.

Return conditions

For change-of-mind returns and size exchanges, goods must be:

~ New, unused and unaltered
~ Not previously installed
~ In a sellable condition with all original packaging, tags and included accessories
~ Returned with the manufacturer’s original packaging intact, not torn, ripped or otherwise damaged

Please try riding gear on indoors and open packaging carefully. Keep everything until you’re happy with the fit.

Special-order items that turn out to be an incorrect fit are excluded from our change-of-mind returns policy. Unsure about fitment? Contact us before ordering so we can help.

How to get started

Email contact@motozone.co.nz with:

~ Your order or invoice number
~ The item(s) you’d like to return
~ The reason for returning them
~ Whether you’d prefer an exchange or refund
~ The replacement size or style you’d like, if exchanging

We’ll email you the correct form and instructions for sending your items back to Motozone Kihikihi.

Option 1: Exchange

Send your item(s) back with the completed Exchange Form, letting us know the size or style you’d like instead.

Once we receive them and check they meet the return conditions, we’ll send out your replacement freight free you just cover the cost of getting the original item(s) back to us.

Exchanges are subject to availability. If there’s a price difference, we’ll arrange this with you before sending your replacement.

Option 2: Return for a refund

Send your item(s) back with the completed Returns Form.

Once they arrive and we’ve checked they meet the return conditions, we’ll process your refund. Please allow additional time for your payment provider to make the funds available.

For change-of-mind returns, original freight charges are non-refundable, and you cover the cost of return shipping.

Want it faster?

If you’re keen to get your replacement sooner, place a new order on our website, then send the original item(s) back with the completed Returns Form.

Once your return arrives and meets the return conditions, we’ll refund the returned item(s) from your original order. Your new order is separate and normal shipping charges apply.

Sending your parcel

Pack your items securely inside a separate outer bag or box to protect the goods and the manufacturer’s original packaging.

Please don’t attach courier labels or tape directly to the manufacturer’s packaging, including boot boxes and helmet boxes. For change-of-mind returns and size exchanges, this packaging must arrive intact, without tears, rips or other damage.

Include your completed Exchange Form or Returns Form inside the parcel so we can identify your return and process it promptly.

We recommend using tracked shipping and keeping your tracking details.

You can book your return shipping here:
Book a parcel with NZ Post

Faulty, damaged or incorrect items

If your item arrives damaged, develops a fault or isn’t what you ordered, please contact us with your order number and details of the problem. Include photos where helpful.

We’ll work with you to arrange the appropriate next steps, including any applicable return shipping arrangements.

The change-of-mind conditions above: including the 30-day limit, unused condition, original packaging requirements and freight exclusions: do not limit your rights under the Consumer Guarantees Act 1993.

Need a hand? Email contact@motozone.co.nz and we’ll help you get it sorted.